In case you need our technical support you can always contact our Support Desk. Part of our delivery is our Lifelong Free Support, so during the entire lifetime of our equipment you can count on free technical support. Our Product Specialists are available 24/7 to solve your problem.
The way it works is that you send your email, with your request for support, to the support desk.
It will than automatically be assigned to a support agent who will respond to your request by email.
The communication is now identified with a ticket number, shown in the subject line. This ticket number is essential because it keeps your communication separate from all other email traffic and through this ticket number, the communication can be tracked for proper follow up. As long as you reply to the emails from our support agent, with the ticket number in the subject line, your communication is tracked and the responsible agent will be notified immediately.